Helpline
See Helpline hours | Details of RNID TypeTalk service
Galop runs a telephone helpline service called the Shoutline. You can use this to report homophobia or transphobia or get advice on hate crime you have experienced. We can help you with the following:
- Free and confidential advice and assistance
- Advocate on your behalf with the police or other organisations
- Report a crime to the police on your behalf
- Advise you about injunctions
- Provide you with details of LGBT-friendly solicitors and police officers
- Make a complaint against the police
Our telephone helpline is open at the following times:
Mondays from 5 pm to 8 pm
Wednesdays from 2 pm to 5 pm
Fridays from 12 midday to 2 pm
A 24 hour answerphone service is available and we will respond to messages. Our helpline can also receive text messages 24 hours a day although we can only respond to messages during the opening hours stated.
We welcome calls using the RNID/BT TypeTalk service. If you are a textphone user and want to call Galop you should always put 18001 before dialing our number. This will make sure a TypeTalk Operator is brought onto the line.
To call Galop’s Shoutline using TypeTalk dial 18001 020 7704 2040
You can also arrange for us to call you using the Type Talk service. Email us with your details and we will do our best to contact you as required.
Visit the TypeTalk Website for more details about their services.
