Councils provide a variety of services to help people who experience hate crime, domestic abuse or problems with neighbours. This section gives some information about how to complain about councils when they get things wrong.
Every council provides different services but the following lists things you can reasonably expect from your local council
A good starting point is to talk with the manager of the person or team you are unhappy with. They might be able to solve the problem, explain something you didn’t understand or apologise without the hassle of making a written complaint.
Some complaints get resolved quickly but others drag on for a long time.
It is worth checking the council’s website for details about how they handle complaints and how long it should take them to respond.
The Local Government Ombudsman is an independent organisation which investigates complaints about councils.
Councils have lots of rules about things they can or can’t do and restrictions on how they should make decisions.
Latest Tweets @GalopUK
- 2/2 Our sincere apologies about this. We are doing everything we can to sort out the problem as soon as possible. 05:50:29 PM December 06, 2016 from Twitter Web Client
- 1/2 We are having internet difficulties at present. You can still contact us at the office (020 7704 6767) or the shoutline (020 7704 2040). 05:49:36 PM December 06, 2016 from Twitter Web Client
- LGBT Londoners wanted for a focus group at City Hall 12th Dec 6.30-8.30pm for @MayorofLondon. Get in touch with firstname.lastname@example.org 01:05:12 PM December 06, 2016 from Twitter Web Client
- New survey on restorative justice for people who have experienced crime in London - https://t.co/ADd1xf8S2i 03:20:39 PM December 05, 2016 from Twitter Web Client