Councils provide a variety of services to help people who experience hate crime, domestic abuse or problems with neighbours. This section gives some information about how to complain about councils when they get things wrong.
Every council provides different services but the following lists things you can reasonably expect from your local council
A good starting point is to talk with the manager of the person or team you are unhappy with. They might be able to solve the problem, explain something you didn’t understand or apologise without the hassle of making a written complaint.
Some complaints get resolved quickly but others drag on for a long time.
It is worth checking the council’s website for details about how they handle complaints and how long it should take them to respond.
The Local Government Ombudsman is an independent organisation which investigates complaints about councils.
Councils have lots of rules about things they can or can’t do and restrictions on how they should make decisions.
Latest Tweets @GalopUK
- RT @THTorguk: Recommended reading! Here's the #PrEP access in Europe report, advocating availability for those at risk of #HIV: https://t.c… 11:48:23 AM October 19, 2016 from TweetDeck
- RT @yorkshiremesmac: We're doing free, fast and confidential #HIV and #STI testing in #York 12pm-2pm today :) https://t.co/a5Tlse38PE 11:45:13 AM October 19, 2016 from TweetDeck
- RT @Stonewallhousin: #LGBTQI Young Person #housing issues? Free Drop-in TODAY 2-3.30 @originhousing NW1 1BS Call 020 7359 5767 https://t.co… 11:44:43 AM October 19, 2016 from TweetDeck
- RT @LDTonline: CPS launches consultation on disability hate crime and issues new guidelines : https://t.co/juEJsoyMja 11:42:29 AM October 19, 2016 from TweetDeck