What if you’ve been refused goods, facilities and services?
Being refused goods, facilities or services because of your gender identity or sexual orientation is discrimination and it’s illegal under the 2010 Equality Act. There are several things you might consider doing. For example:
- You should contact Galop or another advice service to consider your options. Galop can give you information about your rights.
- If you are dealing with a larger organisation you could ask to contact the manager or customer services department about your experience and make a complaint.
- Be persistent – point out they don’t have the right to stop you accessing goods, facilities or services. If you are trans, you are not required to produce a Gender Recognition Certificate in order to access facilities or services.
- You might decide to take legal action against someone who refused you goods, facilities or services.