Director of Services & Deputy CEO

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK’s LGBT+ anti-abuse charity, is seeking someone passionate about improving life for the LGBT+ community in the UK to be our new Director of Services & Deputy CEO.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run two national support helplines: one for LGBT+ victims and survivors of domestic abuse, and the other for LGBT+ people who have experienced hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.

You’ll be right in the heart of the organisation, working closely with the CEO to set the direction and growth of our work and maximising our impact on behalf of our clients and community.

You’ll be guiding the delivery of our support services, working closely with our expert Heads of Service and our passionate frontline staff to make sure our clients get the best experience we can possibly give them

You’ll get to use that insight to make sure our policy, research and capacity-building work drives improvements at national and local levels on behalf of LGBT+ victims and survivors of abuse and violence.

This is a pivotal moment in Galop’s journey. We have grown quickly over the last five years and you will help shape the future of our services, to protect and support even more of our community. You’ll have the chance to be involved in upcoming changes in key legislation. You’ll be helping to amplify the voices of LGBT+ survivors of abuse.

If you have a good strategic brain, experience of running helplines or advocacy services, and feel excited by this role, we want to hear from you.

We recognise that your experience may be from unpaid roles as well as formal employment. We want to know why you’re the right person for this role, not whether you’ve been given the right opportunities.

At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop

Please note that there is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT+ needs and the impact of discrimination, as the service is run for LGBT+ people experiencing abuse and violence.


Galop’s offices are located in London. This role will be based in the office following the end of the current pandemic. The team is working remotely while the pandemic continues


Full Time (35 hours per week)




Galop uses the NJC scales. This post is on NJC scale points 40-42 (£47,571 – £49,573 per year including London Weighting).

Closing Date

Applications should be submitted by 10:00am on April 28th 2021.
First round interviews will be held on May 6th 2021.


If you have any questions or would like to discuss the role further prior to application, please contact our CEO, Leni Morris, at

Job Description & Person Specification
Application form
Equal Opportunities Monitoring Form
Please send completed applications and equal opportunities form by email only to

Our services:

Our hate crime casework service can give you advice, support and help if you experience homophobia, transphobia or biphobia. Click for more

Domestic abuse is any kind of threatening behaviour, violence, or abuse between people who have been intimate partners or family members. Click for more

Galop provides confidential and independent advice and support for LGBT+ people who have experienced sexual assault, abuse or violence. Click for more