Galop is committed to providing the best service possible. We are committed to learning from complaints and using them to improve the service we provide. From time to time, individuals or organisations may feel they have a complaint against Galop; an individual worker; a management committee member or about the way Galop operates or delivers its services. Our aim is to provide a speedy, just and open investigation into the issue, with the outcome communicated to those involved. For more information, please download our full complaints policy and procedure here.