Recruiting – Sexual Violence Service Manager

Galop is the leading LGBT+ anti-violence charity, providing advice, support and advocacy to LGBT+ people who have experienced hate crime, domestic abuse and sexual violence.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run two national support helplines: one for LGBT+ victims and survivors of domestic abuse, and the other for LGBT+ people who have experienced hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.

The Sexual Violence ISVA and Casework Service Manager will manage Galop’s ISVA and sexual violence casework team, with key responsibilities around direct service provision, line management, and ensuring service standards and quality. You will:

  • Have experience of work relevant to advocacy or provision for vulnerable people and/or survivors of abuse, including responding to safeguarding matters. They will demonstrate knowledge of the field of sexual violence, associated criminal justice processes, and national ISVA standards. They will have the ability to provide leadership and guidance to ISVAs and caseworkers, within an understanding of the limits and requirements of the ISVA role, and a commitment to developing a trauma-informed working environment that values staff well-being.
  • Be confident at representing the service externally, and able to manage a varied and demanding role, while attending to the detail required to ensure high quality provision. They will be committed to meeting the needs of, and raising awareness about, LGBT+ survivors of sexual violence and proactive in working with the Head of Service to develop best practice. They will be committed to ensuring equality of access to all LGBT+ people, including those facing multiple disadvantage and those with marginalised experiences.
  • Show the ability to build effective working relationships with their team and external contacts. They will demonstrate professionalism, reflection and resilience, be an excellent listener and communicator, and be able to work in a calm and trauma-informed manner.

There is an essential requirement under the Sexual Orientation Regulations 2003 that the post holder has experience of LGBT+ needs and the impact of discrimination. 

At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.

Galop’s offices are located in London. This role will be based in the office following the end of the current pandemic. The team is working remotely while the pandemic continues

35 hours per week

Contract ends 31.3.2023

NJC scale 26-29 including London Weighting (£34,165 – £36,624 Inc. LW)

Reports To:                          
Head of Sexual Violence

Closing Date
Applications should be submitted by 10:00am on June 28th 2021. Interviews will be held on July 16th 2021.

  • Covering Letter
  • Job Description & Person Specification
  • Application form
  • Equal Opportunities Monitoring Form

Please send completed applications and equal opportunities form by email only to

Our services:

Our hate crime casework service can give you advice, support and help if you experience homophobia, transphobia or biphobia. Click for more

Domestic abuse is any kind of threatening behaviour, violence, or abuse between people who have been intimate partners or family members. Click for more

Galop provides confidential and independent advice and support for LGBT+ people who have experienced sexual assault, abuse or violence. Click for more