Home Forums How to make the most of the forum How do I reset my password?

  • This topic is empty.
Viewing 1 post (of 1 total)
  • Author
  • #360
    AvatarDomestic Abuse Helpline Team

    If you’re trying to login but can’t remember your password, underneath where you enter your username and password to login, you can click ‘Lost your password?’. This will trigger an e-mail to be sent to your e-mail account with a link to click to set a new password. If the forum sees your new password as too ‘weak’ it will encourage you to make a stronger password.  

    Strong passwords have more than 8 characters, a mix of letters, numbers and symbols, and don’t contain words that it would be easy for someone who knows you to guess (such as a pet’s name).  

    Once you’ve set a new password, the system will change it and you can then login with your username and your new password. You won’t receive another e-mail confirming the password change. 

Viewing 1 post (of 1 total)
  • You must be logged in to reply to this topic.