Galop is committed to providing high-quality services to LGBT+ people who have experienced sexual violence, domestic abuse, hate crime and conversion practices. Our intention is to help the community recover from these experiences and prevent further harm.

We publish information to ensure accountability and transparency in our complaints process. We welcome complaints, comments, suggestions and feedback from our service users, other stakeholders and members of the public on any aspect of our work, and see them as an opportunity to learn and make our services better for the future.

Our complaints policy includes information on how to make a complain, along with our approach to handling both formal and informal complaints.